What is a Hybrid Patient Care Model and How to Implement It

The Hybrid Patient Care Model is a familiar model of healthcare that didn’t seem relevant in the pre-pandemic era but it is coming to play a large role in how healthcare is offered worldwide. This model merges telehealth with in-patient treatment. Although patients and HCPs have been slow to accept the growth of telehealth in the past, its growth has skyrocketed since the pandemic and might grow even larger in the coming years as AMA research estimates the growth to be from 60% to 90% by 2024.

Although there is a huge growth in telehealth acceptance, that won’t last forever. The time will pass and patients will want to have a human interaction with their HCPs again and healthcare will need to blend telehealth with personal services to improve patient’s healthcare experience. This is where the Hybrid Patient Care Model comes in.

What is a Hybrid Patient Care Model?
Hybrid Patient Care makes use of technology to provide the best of telehealth (virtual treatment) and personal treatment. This involves video conferences, patient monitoring, setting up appointments, and face-to-face meetings. Hybrid Patient Care is the answer to the problems caused by COVID-19 in the world of healthcare. It is helping HCPs all over the world treat their patients through a combination of in-office and telehealth meetings.
It helps patients to adjust easily to the new routine and it offers different options to patients. For those who prefer non-office visits and would rather be treated without a journey to the hospital, telehealth can be used; those who need an office or hospital care can come in for a face-to-face visit.

The Importance of a Hybrid Patient Care Model
There are a lot of benefits to applying the Hybrid Patient Care Model. For one, it is cost-effective and more efficient, leading to more patients who are satisfied with their experience.
It is also a perfect way to ease the population into the use and adoption of telehealth. Telehealth is an effective system of healthcare that could help to improve available hours and reduce facility costs while also improving patient engagement.
Since it is a blend of both telehealth and in-person care, it can help to reduce the shortage of doctors through the division of patients who prefer traditional in-person care and those who prefer virtual treatments.

Ways to Implement the Hybrid Patient Care Model Successfully

  • Making Use of a Virtual Waiting Room
    Hospitals and patients are now avoiding crowded spaces. One of the most crowded spaces is the hospital waiting room. To replace it, a virtual one could be used, where patients wait for their turn in their vehicles or houses while before they come in for an in-office visit. This will help to reduce the risk of infection and increase customer satisfaction.
  • Appointment Reminders
    Appointment reminders could be used to remind patients about health appointments and increase the rates of appointment conversions and help patients to commit to better treatment.

The hybrid Patient Care Model can help to bring patients and HCPs closer in the post-pandemic era and also help to improve patient-doctor relationships. It will help to change the face of healthcare in the coming years.

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